Given the priority we give to customer satisfaction, we offer the possibility of returning or replacing all our products.  Our customers can proceed to a product replacement or full refund within 14 calendar days from the day of delivery of the products, provided that the Return Policy Terms and Conditions listed below are adhered to.

 

Returns Procedure

 

The return or replacement procedure is detailed below. zoeartcollection.gr reserves the right to refuse to accept the return or replacement of products that have not been returned in accordance with the Return Policy Terms.

 

Return of a Defective Product or Replacement

 

Returns/replacements of defective products are made by contacting zoeartcollection.gr, as follows:

 

Contact by phone at 6946998156 or by e-mail at zoeartcollection@gmail.com , so that your request can be approved.
After your request is approved by zoeartcollection.gr, fill in the Returns Form.
The return, will be carried out on your behalf, by the partnering transport company / courier company. Shipping costs will be covered by zoeartcollection.gr.
Upon receipt of your parcel, zoeartcollection.gr will proceed to refund both the value of the products and the cost of your original shipping costs or to replace any defective product, upon agreement with the customer.
 

Return of Non Defective Product (Unjustified Withdrawal) or Replacement

 

Returns/replacements of non-defective products are made by contacting zoeartcollection.gr, as follows:

 

Contact by phone at 6946998156 or by e-mail at zoeartcollection@gmail.com , so that your request can be approved.

After your request is approved by zoeartcollection.gr, fill in the Returns / Withdrawal Form.

Send your parcel to the address indicated on the Returns Form by any courier company you wish and ensure the safe delivery of your parcel to zoeartcollection.gr. Shipping costs for return or replacement of non-defective products are the responsibility of the customer.

Upon receipt of your parcel, zoeartcollection.gr will proceed to refund only the value of the products and not the cost of your original shipping or the replacement of defective products, upon agreement with the customer, to the bank account indicated on the return form.

 

Return which concerns the wrong product:

In the event that the product shipped to you is different from the one you ordered, you may return it within ten (10) business days of its delivery to you free of shipping charges. The product, in this case, can only be returned if the product is in its original condition and with full original undamaged packaging. Shipping costs: the return for these cases is at our expense, provided that you have previously contacted us by phone at 6946998156 or by e-mail at zoeartcollection@gmail.com, in order to subsequently send you the correct product.

 

Refund: 

FOR THE REFUND OF THE PRICE IN THE CONTEXT OF THE PRODUCT RETURN: In the event that in the context of the above, we will proceed to a refund to you of the original price, it is clarified that:

 

- If the payment had been made by you using a PayPal account, our company is obliged to inform the headquarters of the cancellation of the transaction and PayPal will proceed according to the terms stipulated in the contract signed between the customer (you) and his PayPal account. After such notification, the Company shall not be responsible for the implementation of the terms of the aforementioned contract between the customer and PayPal, as well as for the time and manner of execution of the counter-billing of the said transaction.
 

- In the event that the payment of the price has been made by cash or Bank transfer or cash on delivery, in order to be reimbursed the said amount, you will indicate from your side a Bank account (sending proof that you are the beneficiary of it) to which the reimbursement of the price of the product will be made by deposit.
 

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Terms of the Return Policy

 

The above terms must be complied with in their entirety for the return of products to zoeartcollection.gr :

 

The return/replacement request must not exceed 14 calendar days from the date of delivery, as evidenced by the receipt documents.
All returned products must be received by zoeartcollection.gr , in their original condition (sealed, without signs of wear or other alterations) and in resale condition.
All returned products must bear the labels and any other accompanying documents or brochures, in their original condition, without signs of wear and tear.
If and when the above conditions are met, you may proceed with your request to have the appropriate amount of money refunded or the product replaced with another of your choice. In any other case, different with the above, zoeartcollection.gr reserves the right not to accept your request.
The customer is always responsible for sending the returned items to the address indicated on the Returns Form.  For this reason, it is recommended to use the company cooperating with zoeartcollection.gr.
zoeartcollection.gr assumes no responsibility for returned products that are lost during return.
 

Please allow 15 working days from the day the products arrive at our store to complete the entire process of your request.

 

By visiting the website or using material from these websites, you accept the following terms. Please note that you may not use the website if you do not accept the following terms.

 

Product and price information

Prices on our products include VAT as required by current legislation. Zoeartcollection.gr has the right at any time, to change the sale prices of the products. Please note that prices may vary in the physical store. If you wish to personalize your order, please use the ways of contacting our store.

 

Personal data

The zoeartcollection.com strictly applies the principles of personal data protection, provided by the International and European law regulating issues related to electronic commerce (Directive 2000/31/EC, PD 131/2003) as well as by the Consumer Protection Law (Law 2251/1994) regulating issues related to distance selling and the relevant provisions of the Greek law (Law 2472/1997) for the protection of the individual and the protection of personal data as supplemented by the decisions of the President of the Data Protection Committee (Law 2472/1997).

Your personal data upon your request will be permanently deleted and will not be transferred in any way to anyone. By submitting material to our server, you agree that the material does not contain any untrue, illegal or in any way unfit for use and publication. For information on the processing of personal data please visit the following link, which forms a single text with this one : Click here

 

Newsletter Terms and Conditions

 

Subscribe

 

You can subscribe to our newsletters by simply entering your e-mail address. Registration is not mandatory. By subscribing to our newsletters our customers are constantly informed about exclusive offers as well as the latest news. If for any reason and at any time, the user wishes to cancel the subscription, it is sufficient to contact our customer service department at our email zoeartcollection@gmail.com .

 

Protection

 

By subscribing to our newsletter, the user agrees to receive informative material and news concerning our website to the email address he/she registers. In no way do we disclose or make public your personal data and the information you entrust to us, in accordance with our policy on "PRIVACY OF PERSONAL DATA".

 

 

Third party websites

In order to facilitate your access to its websites, zoeartcollection.com may include links to Internet websites that are owned or operated by third parties and are responsible for their content.

 

Limitation of liability

zoeartcollection.com has made every effort to depict as accurately as possible the products available by displaying photographs, descriptions and specific comments. However, this online store may contain errors (typographical, numerical and display errors). Thus, zoeartcollection.gr does not guarantee the maximum accuracy or completeness of the illustrations and product descriptions. The statements, reports or other information mentioned or made available in this online store have been checked to the maximum extent possible to be accurate data, but in no sense do they constitute an absolute commitment in criminal or civil proceedings. The zoeartcollection. gr, its suppliers, or other representatives, have no liability, under any circumstances, for any consequential, incidental, indirect, special damages or costs or penalties, including, but not limited to, lost profits, business interruption, loss of information or data, or loss of patronage, loss or damage to property, and any third party claims arising out of or in connection with the use, copying, or presentation of this website or its contents or any other linked website, whether or not zoeartcollection. gr was aware, knew or should have known of this possibility.

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Amendment of the terms of this Agreement

zoeartcollection.com reserves the right to modify or renew the terms and conditions of transactions and undertakes to update this document for any changes or additions to the terms.
Product and company names mentioned on this website may be trademarks or trade names of their respective owners. Your access to this website should not be construed as granting, by implication, estoppel or otherwise, any license or right to use any symbols, logos, images, representations appearing on this website without our prior written consent or that of any third party owner.

 

Applicable law

All transactions carried out through zoeartcollection.com are governed by International and European law that regulates issues related to electronic commerce (Directive 2000/31/EC, Decree 131/2003) as well as by the Consumer Protection Law (Law 2251/1994) that regulates issues related to distance selling. In order to meet our customers' needs we offer the possibility of returning products if:

The date of receipt of your order with the date of dispatch of returns does not exceed 7 calendar days.

The packaging has not been tampered with and is in its original packaging. In the return package, place a document explaining the reasons for the return as well as the contact numbers so that we can come to an agreement on how to return the money. Please note that the shipping costs of the order and the return shipping costs are borne by the customer.

 

Cookies policy

The Zoe Art Collection Store uses cookies to improve the operation of its website zoeartcollection.gr (the "Website") and to improve your browsing experience on the Website. Its aim is to make your online experience and your interaction with the Website as friendly, personalized and easy to use as possible. It is very important that you know what kind of cookies the Website uses and for what purposes. This will help protect your privacy while ensuring a user-friendly environment. Below you can read what cookies are, which cookies we use and how you can disable their use.

What are cookies?

Cookies are small text files that a website stores on your computer, tablet or mobile device when you visit that Website. We use cookies on the Website to manage login sessions, to provide personalised web pages and to tailor advertising and other content to reflect your particular needs and interests. In this way, the Website remembers your actions and preferences (such as display preferences, language) for a period of time, so you do not have to enter these preferences each time you visit the Website or browse its pages.

Through cookies, access to the files of the user's device is not obtained. In addition, cookies cannot damage the user's device.

We use cookies of two categories:

Temporary cookies (session cookies) These are temporary cookies that remain in the cookie file of your device's browser only during your visit and are deleted when you close the browser.

Persistent cookies These remain in the cookie file of your device's browser even after you close the browser, sometimes for a year or more (the exact duration of the persistence depends on the lifetime of each cookie) or until you delete them yourself.

The cookies on this Website and how to manage them

The Merchant uses the strictly necessary cookies, performance cookies, traffic management cookies, targeting/advertising/usage statistics cookies, social networking cookies and third party cookies on the Website.

Strictly necessary cookies

Strictly necessary cookies are crucial to the proper functioning of the Website, they allow you to browse and use its features, such as access to secure areas. Without these cookies we cannot provide effective operation of the Website.

Traffic Management Cookies

On the Website we use traffic management cookies to enable us to identify technical problems that may occur during your browsing. Based on the information gathered by these cookies, we can correct technical errors and problems and thus continually improve the services we offer through the Website.

Performance cookies

Performance cookies collect information about how you use the Website, such as which pages you visit most often and whether you receive error messages. The information they collect is aggregated. They are only used to improve the way a Website works.

Targeting/advertising/usage statistics cookies

These cookies are used to provide content that best suits you and your interests. We may use these cookies to remember the websites you have visited to determine which online marketing channels are most effective and allow us to reward external websites and partners who have referred you to us.

Social Networking Cookies

The articles, images and videos you see on the Website can be shared and liked via social media via buttons. Social media cookies are used to enable these buttons to work so that they recognise when you wish to share an article or video. Social media may also collect your personal information for their own purposes. For more information about the cookies set by social networks and the possible information they collect, please refer to the privacy statement/policy provided by the respective social networks (Facebook & Youtube).

Third-party cookies

These are cookies used by third parties, such as social networks, to track your visits to the various websites on which they advertise. The Company has no control over these third-party cookies.

How you can control cookies

As already mentioned above, cookies are stored on your computer after you have been informed and given your consent, with the exception of strictly necessary cookies and management cookies, for which no explicit consent is required. It is at your discretion to control and/or delete cookies. You have the right to withdraw your consent to the use of these cookies at any time for all cookies except for essential and traffic management cookies. The functionality of the Website will not be significantly affected if you disable or do not accept the use of cookies on this Website. However, this may result in difficulties in navigating the Website and certain features may not be available. In addition, disabling a cookie or a category of cookies will not delete existing cookies from the browser - this must be done separately, within the browser. You can find further information on how to disable cookies or adjust the cookie settings for the browser you are using from the list below:

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en

Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Internet Explorer: https://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies

Safari: https://help.apple.com/safari/mac/8.0/#/sfri11471

If you do not accept cookies you will not be blocked from accessing the Website.

Web browsers are usually set by default to accept cookies. Therefore, if you wish to modify the functionality of your web browser to either warn you about the use of cookies or to prevent you from accepting their use, you should refer to the settings of your browser.

This Website may contain links or references to other websites. You should be aware that we do not control the cookies / tracking technologies of other websites and this Cookie Policy does not apply to those websites.

Useful links about cookies

Google advertising settings: https://www.google.com/ads/preferences/?hl=el 

Ad agency cookie management for the US: https://www.aboutads.info/choices

Advertising agency cookie management for the EU: https://www.youronlinechoices.com/uk/your-ad-choices

All About Cookies - https://www.aboutcookies.org (in English).

Cookie Policy Review

We reserve the right to make any changes and corrections to this Policy. Please refer to the Website periodically to review any changes to this Policy.

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PRIVACY AND COOKIE POLICY OF THE ONLINE STORE
zoeartcollection.gr

 

1. What is this file about?

This Privacy Policy of the Online Store, including the Application (hereinafter referred to as "Policy") is of an informative nature, therefore it is not a source of obligations of the Customers of the Online Store and the Application (it does not constitute a contract or regulation).

The information contained in the "Policy" is of a general nature. Detailed information regarding the processing

specific personal data is available at the time of collection, while the content of the relevant
Clause is clearly visible and easily accessible. This applies in particular to information that
the purpose and legal basis of the processing of personal data, the duration of their storage and the
recipients thereof.

All words, phrases and abbreviations appearing on this page that start with a capital letter (e.g.

Buyer, Online Shop, Online Service) should be interpreted in accordance with their definition as contained in the Online Shop Regulations, which are available on the website of the
Our Online Store zoeartcollection.gr, including the Application.

In case of any doubt or contradiction between the Policy and the consents provided by a specific person, regardless of the provisions of the Policy, the basis for the Administrator's obtaining and determining the scope of activities is the voluntary consents or the provisions of the law. In the event of such a conflict between the Policy and the content of the information clauses provided by the Operator when collecting personal
data (usually in forms in the Online Store), the information to be followed by the Customer is provided within the aforementioned information clauses.

2. Who is the Controller of your Data?

AThe Data Controller of the personal data collected:

- Through the Online Store and the Application (including the use of "cookies" or other similar technology) other channels of communication with the Customer,

- Acquired on the basis of the Customer's activity on the Internet, on the Application or in the physical store owned by ZAC, which is located in Megara, Attica.

 

The identity of our company:

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ΕΠΩΝΥΜΙΑ: ZAC (Zoe Art Collection) - Ζωή Σιδέρη , ΑΦΜ: 127918137 , ΑΡΙΘΜΟΣ ΓΕΜΗ: 153631709000 , ΔΟΥ: Ελευσίνας (Μεγάρων) , ΕΔΡΑ: Γ. Σπ. Μπερδελή 1, Μέγαρα Αττικής 19100 Ελλάδα

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